Frequently Asked Questions

We provide commercial doors, door hardware, electronic access control systems, security cameras, aftermarket services, and 24/7 facility support across the country through our national accounts program.

We serve education, government, industrial, healthcare, retail, multifamily housing, hospitality, and residential projects - New construction and aftermarket.

Yes! With over 100+ years of experience, we support projects across our nine well-appointed locations and coast-to-coast coverage through the National Accounts program.

Our pre-package door hardware kits arrive ready for installation—labeled and verified—to speed up project timelines, reduce errors, and costs.

Pre-Install is our in-house service where all components are pre-mounted and prepped onto doors, in a controlled environment, before they arrive on site. This shortens installation time, ensures quality control from the start, and minimizes on-site errors and losses.

CAP ensures smooth post-project support by directing hardware service calls to TCH. We handle diagnostics, dispatch technicians for repairs, maintain service records, and address warranties—so contractors can wrap up confidently, and owners stay supported during project onboarding.

Our Facilities & Aftermarket team provides ongoing maintenance, emergency repair, retrofits, and upgrades, backed by a 24/7 helpline for emergency services.

Our headquarters are in Oakdale, MN, with additional offices in New Hope & Duluth (MN), Fargo (ND), Omaha (NE), Phoenix (AZ), Albuquerque (NM), San Antonio (TX), and Jacksonville (FL).

Absolutely. We tailor each bid request based on the specification, which includes engineering and fabrication to provide comprehensive access solutions for all building types.

We combine a full range of products (Division 8, 28,10) and services with in-house engineering & manufacturing. With 100+ years of expertise and a one-face-to-the-customer approach, we ensure we meet your project requirements.

Simply request an estimate right on our website or call us anytime. We’ll guide you through needs assessment, design options, lead time, and pricing.

For a small fee, our 24/7 emergency service means you can reach a live TCH technician anytime, day or night. Whether it's a security breach, break-in, or urgent door issue, we respond quickly to get your facilities secure and operational again. Contact our Facilities team to know more.

Yes. Our break-fix service covers on-demand repairs for damaged or malfunctioning doors, hardware, and access systems. From quick fixes to complex issues, we’ll dispatch a technician to resolve it promptly and professionally. Contact our Aftermarket professionals to know more.

Yes. We provide a full range of on-prem, cloud, and mobile solutions through TCH Integrated Access Systems (IAS) and Access Technologies Inc., designing and integrating electronic access control hardware & software, door & merchandise protection, security cameras, and credentials.